NGRAIN Iris

Why doesn't model load when viewed from the browser? (MIME type setting)

Question: Why doesn't the model load when I view it from the web? Answer: Multipurpose Internet Mail Extensions (MIME) types describe the type of content that is served by Web servers. If you are having troubl...

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Embedding NGRAIN Viewer with iframe

Question: Why do I get error when I embedded NGRAIN Viewer inside HTML using iframe? Answer: In order to do cross-frame scripting and embedding NGRAIN Viewer correctly, you have to have consistent mark...

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Viewer has been renamed to Iris

We are happy to announce new names for our product offerings! Here they are... - NGRAIN Vergence is the new name for NGRAIN Producer Pro - NGRAIN Iris is the new name for NGRAIN AR/Mobile Players on mobile...

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How to view HTML pages with 3KO content

A growing number of NGRAIN customers use Internet Explorer 10 or higher as their default web browser. To view 3KO content deployed as HTML using the latest version of IE, press F12 on IE to invoke Development ...

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How BCIT students can access NGRAIN online courses?

To access NGRAIN courses at BCIT you need to use IE 6 or higher. Other browsers such as Firefox, Safari, or Chrome are not supported. This is a solution from one of the BCIT students who solved the issue she ...

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Using relative links in embedded 3KO in Word or Power Point

One of our customers reported an issue when a relative path was used to reference a video from a hot spot in 3KO model which was embedded in Word document. When 3KO-embedded Word document was copied to a USB st...

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Why can't I embed 3KO files in Word, PowerPoint, or Acrobat?

If you don’t see the option to insert NGRAIN 3KO on the Insert menu in Acrobat, Word, or PowerPoint, the NGRAIN Viewer plug-ins are not installed on the computer. The plug-ins are installed only if these progra...

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Why can't end-users see the 3KOs I embedded?

If you embedded a 3KO in a Word document, PowerPoint presentation, or PDF file but end users see only an empty NGRAIN box they do not have NGRAIN Viewer installed on their computers. NGRAIN Viewer must be i...

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Why do I need a Developer Tab in Word to embed a 3KO?

An important step in embedding a 3KO into Word document is having the Developer tab visible to enable security settings related to running macros. Start Microsoft Word and open the document. If the Developer t...

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How do I embed 3KOs into PDF documents?

The NGRAIN® Plug-In for Adobe® PDF allows Adobe® Acrobat® users to quickly insert interactive 3KOs, created with NGRAIN Producer Pro, into PDF files. This capability turns standard documents and presentations...

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