NGRAIN

NGRAIN Producer

How do I delete a part?

Go to "Edit -> Go to Model Editing," then select the part for deletion.

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Why does Vergence (Producer Pro) ask for Offline Activation when I am connected to the Internet?

NGRAIN Vergence (Producer Pro) requires outgoing connection to the license server. There are a list of things preventing it to do so: Problem: The activation User account is not administrator Solution: Run V...

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Why doesn't 2D Arrows follow move with the model?

Arrows are parts of the 2D annotations, one thing to keep in mind is that 2D annotations are generally used to annotate on specific camera view to show point of interest. The scale of the arrow is relative to t...

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Is it possible to display image and formatted text within a Step of a Task

You can achieve this by using Acknowledgeable Callout in Step Actions to wait for user's confirmation before continuing. - You can create an acknowledgeable callout by using the Callout tool icon in Vergence (...

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Changes to licensing in Producer Pro 5.2 and later

Producer Pro 5.2 offers a new “critical” upgrade, which changes the way that Producer Pro is licensed. The license keys you may have received prior to this version will not work with 5.2 and going forward. Plea...

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Publish to HTML

A growing number of NGRAIN customers use Internet Explorer 10 or higher as their default web browser. To view 3KO model "Published to HTML" from Producer Pro using the latest version of IE, press F12 on IE to ...

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How do I stop my callout text from being cut off when I export animations to AVI?

When exporting animations created in Producer Pro to AVI, you may find that embedded callout labels will be cut off in the resulting video such that the callout text will not be completely visible. This sometim...

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I am getting "Out of Memory" exceptions when I run Producer Pro. What can I do?

If you are encountering "Out of Memory" exceptions, please consider upgrading to the latest version of NGRAIN Producer Pro, which is fully 64-bit and capable of loading significantly larger files. Out of Memor...

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Why won't my 3KOs load into NGRAIN Producer Pro?

It is possible that your 3KOs were created using a legacy version of NGRAIN software, which is no longer supported. All NGRAIN software is fully backward compatible with version 4.x 3KOs and up. In the unlikel...

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What content is included with 3KO files and how are they formatted?

NGRAIN 3KOs include geometric data (represented in a proprietary binary form) in voxel format. Parts information, animations, and tasks are represented in the 3KO as compressed XML. This makes it easy to do c...

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